Help center
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Everything you need to know about the premium scooter rental experience.
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How much does it cost to rent a scooter?
To see the exact price for your specific trip, simply select your desired delivery and return times on our booking page, and our system will instantly calculate your total cost. If you'd like to see a complete overview of our rates—including scooters, top boxes, and insurance based on rental duration—please check out our Pricing page.
How can I pay for my rental?
When you book online, you pay for your reservation during checkout. You can use a credit/debit card or PromptPay. If you book in person, you can pay by card, PromptPay, or cash at the shop. The deposit is always paid when you pick up the scooter, again by card, PromptPay, or cash.
Do I need to leave a deposit for the scooter?
You'll need to provide a refundable deposit of 2,000 THB (5,000 THB for Honda ADV 350), which can be paid in cash, by card, or via PromptPay. We will also make a scan of your passport or Thai ID for our records. No worries—all the information will be sent to your email after completing your order.
Will I get a rental contract?
Yes, when you receive your scooter, we'll give you an electronic contract to sign. You'll instantly get a copy sent to your email.
How fast can I get my scooter?
When placing your order, you must choose a delivery time that's at least one hour from now. If you select the ASAP option during checkout, we'll usually deliver your scooter within 10-30 minutes, depending on your location.
For estimated delivery times to popular areas, please visit our Areas page.
For estimated delivery times to popular areas, please visit our Areas page.
Where can you deliver my scooter?
We can deliver scooters anywhere within Chiang Mai City! Whether it's your hotel lobby, a cozy guesthouse, or a hidden gem like a temple in the Old Town, simply specify your drop-off location during checkout. We'll make sure your scooter is ready and waiting for you to start (or continue) your adventure.
Do you deliver outside of Chiang Mai City?
We're happy to deliver outside Mueang Chiang Mai City when possible. If you're staying a bit further out, please contact us in advance — if it's within reach, we'll arrange it for a small fee.
Can I pick up the scooter from your store?
Absolutely! When ordering online, just choose "I'll pick it up at the shop" at checkout. Or swing by anytime and book your scooter in person — we'd love to meet you!
Here's our location on Google Maps.
Here's our location on Google Maps.
What are your hours for pickup and drop-off?
Our scooters are available for delivery and return every day from 8:00 AM to 8:00 PM. Choose the times that suit you best, and we'll handle the rest!
If you're placing your order online and want same-day delivery, please make sure to book by 7:00 PM. After that, the system won't allow you to select same-day delivery. If you need a scooter later in the evening, you'll need to visit our store in person.
If you're placing your order online and want same-day delivery, please make sure to book by 7:00 PM. After that, the system won't allow you to select same-day delivery. If you need a scooter later in the evening, you'll need to visit our store in person.
Can I extend my rental?
Yes, of course! Extending your rental is a common request. Simply contact us via email, phone, or WhatsApp, and if the scooter is available, we'll extend your booking. If it's not available, we can offer you another available scooter and arrange a swap.
I do not know how to choose the right scooter. Can you help me?
Sure, we've created a detailed guide to help you with this. Check it out here.
Are helmets included with the rental?
Yes! Every scooter rental comes with 2 high-quality helmets — one for the rider and one for the passenger.
During checkout, you can select your preferred helmet sizes. Not sure which size to pick? No problem — just choose "I'm not sure", and we'll bring multiple sizes so you can find the perfect fit.
If something still doesn't fit quite right, we'll happily swap it out for a different size at no extra cost. Want to be 100% sure? Feel free to stop by our store and try on a helmet in person!
During checkout, you can select your preferred helmet sizes. Not sure which size to pick? No problem — just choose "I'm not sure", and we'll bring multiple sizes so you can find the perfect fit.
If something still doesn't fit quite right, we'll happily swap it out for a different size at no extra cost. Want to be 100% sure? Feel free to stop by our store and try on a helmet in person!
Does the scooter have a phone holder?
Yes! Every scooter is equipped with a professional charging phone holder. It features both 15W wireless and 36W wired fast charging capabilities. It is also completely shockproof to ensure your phone's camera and internal components are protected on the bumpiest roads. And of course — it's included for free!
Do you provide bungee cords for luggage?
Yes! If you need to strap a backpack or bag to the back of your scooter, simply add a note to your booking or send us a message. We will provide bungee cords with your rental completely free of charge.
Are the scooters insured?
Yes, we offer two levels of coverage. By default, every scooter comes with standard government insurance covering basic medical expenses (valid driving license required). For ultimate protection, you can upgrade to our optional Premium All-Risk Insurance, which fully covers vehicle damage and theft. You can learn more about our All-Risk option below.
Do you offer full coverage (All-Risk) insurance?
Yes! You can add optional Premium All-Risk Insurance to your booking. With this coverage, we cover any damage or theft, and your maximum out-of-pocket expense is strictly capped at your deposit amount.
Note: A valid driving license (Thai or IDP) is required for this insurance and will be checked upon delivery. If you cannot present a valid license, the insurance will be cancelled, and the premium fee will be fully refunded.
Note: A valid driving license (Thai or IDP) is required for this insurance and will be checked upon delivery. If you cannot present a valid license, the insurance will be cancelled, and the premium fee will be fully refunded.
What happens if I damage the scooter without All-Risk insurance?
Transparency is our standard. If the scooter is damaged, it will be sent directly to an official Honda center. You will pay the exact repair cost based on the official printed Honda invoice — no shady handwritten notes from unverified mechanics.
Additionally, a flat fee ranging from 500 to 2,000 THB will be applied to cover the transport costs and opportunity loss while the scooter cannot be rented out.
Additionally, a flat fee ranging from 500 to 2,000 THB will be applied to cover the transport costs and opportunity loss while the scooter cannot be rented out.
How strict are you with scooter maintenance?
We take safety extremely seriously. Every single CityGlide scooter strictly follows a 2,000 km maintenance interval. All servicing is performed exclusively at official Honda centers using only original parts. We never use third-party mechanics or cheap aftermarket parts. Safety is always our number one priority.
Do I need a driving license?
According to the law, a valid driving license is required, either an International Driving Permit (IDP) or a Thai motorcycle license. However, unless you are purchasing our All-Risk insurance, it is the responsibility of the driver to ensure they have one.
I don't know how to ride a scooter. Can I still rent one?
If you've never ridden a scooter or motorbike before, please do not rent one from us until you've learned the basics. We strongly recommend visiting the Honda Safety School in Chiang Mai to get comfortable with riding. Safety is crucial! Thailand has one of the highest motorbike accident rates in the world. For more tips, check out our Road Safety in Thailand guide.
What is ABS, and why is it important?
ABS (Anti-lock Braking System) prevents the wheels from locking during braking, ensuring better control, especially on slippery or wet surfaces. All of our scooters are equipped with ABS, except for the Honda Click 125, which doesn't come with this feature.
What if I get a flat tire?
Tires are your responsibility, but don't stress — just reach out to us and we'll help you navigate to a repair shop.
Please note: All our scooters use premium tubeless tires. For your safety, a punctured tire must always be replaced with a brand new one. We do not accept plugged or patched tires under any circumstances. Safety first!
Please note: All our scooters use premium tubeless tires. For your safety, a punctured tire must always be replaced with a brand new one. We do not accept plugged or patched tires under any circumstances. Safety first!
How far can I ride with my scooter?
As far as you want! There are no limits.
Still have a question?
Can't find your answer above? Message us on WhatsApp — we usually reply within minutes.